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Customer Service (Induction) e-Learning
description:
An induction-level e-learning module covering the key factors in providing high quality service for the full range of NHS 'customers', improving the customer experience and dealing with complaints.
The package can be used with the Learning Industries e-Learning Administration System to provide learner management, user tracking and recorded assessment or can be packaged for delivery in third-party SCORM-compliant Learning Management Systems.
content:
- Introduction
- Recognising Customers
- Putting Customers First
- Complaints
- Summary
